⚫️2023—AI Chatbot PLG launch @Sendbird

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SmartAssistant is an AI chatbot building platform powering customers’ user experience enhancement across mobile UI, analytics, and custom response adjustment.

I as a co-leader of AI chatbot platform led by two PMs:

  • Drove product-market fit discovery for an AI chatbot powered by ChatGPT and other LLMs, offering a full packaged user-facing mobile UI, data analysis, and custom workflows across various industries
  • Led the pricing strategy of the subscription model for the first official PLG launch

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